Shipping policy

Thank you for shopping with us! Below you'll find everything you need to know about how we handle shipping and delivery for orders placed at eepstore.store.

Order processing

Orders are processed within 3-5 business days (Monday–Friday, excluding public holidays) after payment is confirmed. You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Orders placed on weekends or holidays will begin processing the next business day.

Domestic shipping (US)

We ship to all 50 US states. Shipping options and rates are calculated at checkout based on your location and order weight.

Standard shipping 5–10 business days
Expedited shipping 2–4 business days
Overnight shipping1 business day

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website. Please allow up to 24 hours for tracking information to become active after your shipment confirmation email is sent.

Please ensure your shipping address is correct before placing your order. eepstore.store is not responsible for packages delivered to an incorrect address provided by the customer. If you realize you've made an error, contact us immediately at emeryparkugc@gmail.com — we'll do our best to correct it before the order ships, but cannot guarantee changes once processing has begun.

Lost, stolen, or delayed packages

If your tracking shows delivery but you haven't received your package, please first check with neighbors and your building. If the package is still missing, contact us at emeryparkugc@gmail.com within 7 days of the marked delivery date. For delays, please allow a few extra days before reaching out, as carrier delays can occasionally occur. We are not liable for packages lost or stolen after confirmed delivery.

Order changes and cancellations

We begin processing orders quickly, so changes or cancellations can only be accommodated if requested before the order has been shipped. Please email emeryparkugc@gmail.com as soon as possible with your order number. Once an order has shipped, it cannot be cancelled — please refer to our return policy instead.

Questions?

For any shipping-related questions, reach out to us at emeryparkugc@gmail.com. We aim to respond within 1–2 business days.